What to do when Alexa does not understand you or does not respond to you?

Alexa, what time is it? Silence. Alexa, what time is it?! No way. Sometimes voice assistants like Alexa or Siri they seem to have a life of their own. It seems that sometimes they are bad with us and decide to turn a deaf ear. Come on, no matter how much you ask him for something, he won’t listen to you. Or worse, he will tell you that he has not understood you or that you repeat the order. It is one of the most frequent problems of Alexa, but it does not have to happen to you often.

Moreover, if this happens it is sometimes. But if it happens to you very frequently, then it’s time to spend some time with Alexa and see what’s behind those silences or that wayward attitude. Maybe your Echo device isn’t where it should be. or that there is a lot noise around you. Or simply that you have to teach Alexa to recognize your voice.

Let’s see what they can be the causes of these problems with Alexa and how you can solve them. The normal thing is that Alexa hears you and understands you perfectly, within a certain distance between wherever you are and wherever your Amazon voice assistant-enabled device is. But everything has a solution.

Solutions to Alexa problems

Let’s start with the generic solutions that Amazon gives us in its official help. They are usually the usual ones when any device stops working properly. Whether it’s a smart speaker, a TV or a refrigerator. This is the list of solutions to solve any problem related to your smart speaker or compatible device.

  • Use the power adapter that came with the device.
  • Check that it works Internet connection.
  • Check that the device is not muted. you will know because the indicator is red.
  • Press the button Action on the Echo device to see if Alexa responds.
  • Unplug the device and plug it back in.

In addition to these tips, Amazon suggests more specific solutions. Some are obvious, like talking to Alexa clearly and naturally. Although this is a very subjective thing. A good piece of advice is that if he doesn’t understand you at first, rephrase the question. You can also try asking Alexa if he heard you to see if he responds.

Problems with Alexa are sometimes fixed by moving the device to another location

Much noise around?

If Alexa’s trouble understanding you is related to noise where you placed your device or speaker, you can check by looking at the alexa voice history. From the Alexa application, available for iPhone and Android, you must go to the drop-down More > Settings > Alexa Privacy and finally, Check voice history. There you will see all the tickets available with their date, etc.

With the voice history you will get an idea of ​​if there was someone talking next to you, if the TV was on, if music was playing nearby, if there was noise from the street… It will give you a clue so that relocate your alexa device in another place where he will hear you better when you give him orders or ask him for information or to do something.

Rephrase the question

It is usual that when Alexa does not understand you, it is because you have told her something unspecific. Sometimes we ask her something and she answers us with information that has little or nothing to do with it. Although the artificial intelligence behind Alexa is more and more efficient, it does not always find the right answer to our question. So we have to repeat it in another way.

Hence we can ask for the same actions in many ways. In a previous article we saw dozens of voice commands for Alexa. Those same commands can be reformulated to ask for the same thing with different commands. In the case of music, we can ask “play music”, “Alexa, music”, “play a song” and a long etcetera of possibilities.

In the same way that sometimes we search for something on Google and we don’t get the result we want, search the internet or order something from Alexa It’s not as simple as letting go of the first thing that comes to mind. It should be, but there is still a lot to be done in speech recognition and artificial intelligence. For now, it’s about teaching Alexa and learning ourselves along the way.

You can teach Alexa to recognize your voice

Alexa voice profiles

One way to solve these misunderstandings with Alexa is for Amazon’s voice assistant to recognize your voice. For this there is an option called voice ID either voice profile. In Amazon’s words, “Alexa Voice ID helps Alexa recognize you and deliver a personalized experience.” That’s what it’s all about, right?

To create a voice ID we can use the Alexa app on your phone. We enter the dropdown More > Settings and then we go to My profile and family > My profile > Add my voice. Follow the assistant, which will ask you to say some things out loud, and then Alexa will learn what your voice is. This way, if she doesn’t respond to you, it won’t be because we haven’t tried.


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