If you have an old iPhone, Apple can compensate you with up to 189 euros

Updated

The collective lawsuit filed by the OCU has been admitted for processing and, if the trial is won, the users affected by the failure of the iPhone 6 will receive financial compensation

If you have an older iPhone, Apple may
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Planned obsolescence can become a real headache for users of electronic devices, especially ‘smartphones’ and ‘tablets’, devices that are left behind with each update of the operating system. Now this inconvenience is also beginning to be a headache for companies from this very Tuesday, in which the class action lawsuitpresented by the Organization of Consumers and Users (OCU) of Spain, against the technology company, has been admitted for processing.

A few days ago, WhatsApp left behind numerous devices that will not be able to update their ‘app’ to the latest version, leaving them without service. This is reason enough for a cell phone to stay in a drawer, however, the case of the iPhone 6 added more inconveniences. A family of phones that, according to many users, ‘went bad’.

The Consumers Organization (OCU) presented, in May of this year, a collective lawsuit to defend in court all those affected by planned obsolescence in the range of iPhone 6. In Spain it is estimated that it will reach the figure of 400,000 users. The company is accused of unfair, deceptive and aggressive commercial practices, according to the OCU itself, which for the organization has acted fraudulently by hiding information from users, thus violating the Unfair Competition Law and the General Law for the Defense of Users. Consumers and Users.

Slowdown issues on iPhone 6

The problem, as specified by the organization, began at the end of 2016, beginning of 2027, with the iPhone 6, 6 Plus, 6s and 6s Plus when they passed to version 10.2.1 of iOS. Users of these phones began to experience how simple tasks, such as opening a single application, slowed down the mobile with inadmissible waiting times. This led many users to buy new terminals, assuming that their iPhone had become old due to the impossibility of using the phone normally.

In 2020, after several rulings favorable to consumers in other countries, the OCU decided to present preliminary proceedings to request Apple to identify those affected, so that, based on the legitimacy it has to do so, the organization could defend them. in a court. until in 2022 he filed the lawsuit asking Apple for compensation, not only for the damage caused by the change of mobile or battery to which they were forced, but also for moral damages, among which the loss of performance of their devices, which caused them to see their expectations and their degree of satisfaction frustrated. satisfaction with the brand. For all this, requests a compensation of between 99 and 189 euros for those affected, a figure calculated based on the price of the sum of the amount of the battery (between 29 and 89 euros, depending on whether or not the replacement plan was accepted) plus 10% of the purchase price of the mobile (between 699 and 999 euros, depending on the model, capacity, etc.).

This lawsuit has already been officially admitted for processing by Madrid Commercial Court No. 10, as part of the campaign launched to encourage affected users to fight against planned obsolescence. “planned obsolescence it not only represents a deliberately unfair practice for consumers, causing frustration and financial damage. From the environmental point of view it is also totally irresponsibleincreasing the number of electronic waste”, warns the organization.

In other European countries such as Italy, class action lawsuits similar to the one that has been admitted this week in Spain have been filed. “Apple updated the ‘software’ in the different models of the iPhone 6 to mask the performance problems of its batteries, knowing that this would cause a slowdown,” highlights the OCU. The first to raise their voice about what was happening was a Reddit user called TeckFire in 2017, who posted a message with the following claim: “Is your iPhone running slow? Try changing the battery!”. A complaint Apple itself eventually admitted, iOS slowed down iPhones to minimize battery degradation.

In addition, it is not the first time that this organization points to Apple for carrying out planned obsolescence actions on its devices. Already in July of last year he also accused her of using such practices on the iPhone 12, 11, XS and 8; specifying that these terminals had begun to experience slowdowns and increased battery consumption with the latest updates to the operating system iOS 14.5, 14.5.1, 14.6.

Opt for compensation

Those affected can claim their compensation if the resolution of the lawsuit fails in their favor, whether or not they still have the device.. In order to later receive financial compensation, it is necessary to sign up, providing certain documentation such as a purchase invoice for a new battery. In the case of not having received the communication from the company, it would also be necessary to present documentation that proves that you were the owner of the terminal. Through this form, at no cost, they can also join the demand.

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